We are committed to keep your data secure, your private information private, and being transparent about our practices.
TechWealth Capital Services Private Limited, subsidiary of a Tipsons Group, operates mobile applications and websites https://www.thefixedincome.com and https://www.thefixedincome.com/blog/. We refer websites and mobile apps as our platform. The contents of the Website and mobile apps are the properties of TechWealth Capital Services Private Limited (CIN: U65910GJ1993PTC019909 having its registered office at 402-Sheraton House, Opposite Ketav Petrol Pump, Polytechnic Road, Ambawadi, Ahmedabad, Gujarat 380015. The Company is in the business of enabling users to make investments in financial instruments as offered by the Company on the platform either (i) by acting as an intermediary through financial institutions and the users; or (ii) by enabling the user to make an investment in a financial instrument directly with the Company. (Here in after referred to as our “Services”). The Company can be contacted through mail at firstname.lastname@example.org
The Visitor also agrees that we may use the personal information provided by you to contact you and deliver information that is aimed at targeting your interests, such as targeted banner advertisements, administrative notices, product offerings, forum comments and reviews, portfolio related updates, and, communications relevant to your use of the Platform. If you do not want to receive these communications, you may choose to opt-out of the same.
1. What information do we collect?
A. Information you provide to us
We may ask you to provide us with certain categories of information such as personal information or financial information which is information that could reasonably be used to identify you personally and You hereby consent to the collection of such information by thefixedincome. The information that we may collect from you, or about you, may include but are not limited to, the following:
- Name of the User
- Date of Birth, mobile number, e-mail address and Gender
- Residential address
- KYC Information such as Scanned copies (.pdf or .png or .jpeg or .jpg file) of Aadhar and PAN, passport, driving licence, Voter’s Identity Card issued by the Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, or letter issued by the National Population Register containing details of name and address);
- Financial information (such as Demat Account Details, Client Master , information relating to your bank account details, financial service provider, credit card details, direct transfer details and information relating to the transactions created by you on the Platform (“Financial Information”).
- Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used;
- Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website that You visit, the time and date of Your visit, the time spent on those pages and other statistics (“Log Data”); and
- Any other information that is willingly shared by you.
We may collect this information through various forms and in various places through the Platform, including when you first register with us, when you create a transaction, when you contact us, when you update your information or from time to time or when you otherwise interact with us.
B. Information We Collect as You Access and Use Our Platform
In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you access the Platform (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Platform, among other information. We may use Usage Information for a variety of purposes including to enhance or otherwise improve features of the Platform and to enhance the quality of our Services.
In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer, mobile or other device used to access the Platform (each, a “Device”). A Device Identifier is a number that is automatically assigned to your Device used to access the Platform, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information.
In addition, tracking information is collected as you navigate through our Platform, including, but not limited to geographic areas.
To enhance your experience with our Platform, we may use “cookies”. Cookies are text files that we may place in your computer browser to store your preferences. Cookies are used to record various aspects of your visit and assist us in providing you with uninterrupted service. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify the browser setting to decline cookies if you so prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Platform that may depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
D. Information Third Parties Provide About You
We may, from time to time, supplement the information we collect about you through our Platform with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to use such of our Services that we believe may be of interest to you.
2. Use of Information Collected
Our primary goal in collecting your Personal Information, Financial Information or Usage Information is to provide you with an enhanced experience when using the Platform.
We will communicate with you using the contact information provided by you in order to respond to any queries that you may have and to provide any information that you may request regarding the Services. We may communicate with you either by written, physical communication, email, telephone, SMS or via notifications on your mobile device.
We may also send strictly service-related announcements to you on rare occasions and when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email, text message, flash notification or telephone call. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to unsubscribe from such emails.
We may use Information collected from you in the following ways:
- To enable the Company to comply with its legal and regulatory obligations and submission of information to the regulatory bodies and authorities.
- To operate and improve our Platform and tools associated with the it
- To create aggregated and anonymized information to determine which Platform features are most popular and useful to users, and for other statistical analyses
- To customize the content or the Services on the Platform for you, or the communications sent to you through the Platform
- To help provide you the Services
- To observe, improve and administer the quality of Service
- To analyse how the Platform is used, diagnose technical problems
- Remember the basic information provided by you for effective access
- To confirm your identity in order to determine your eligibility to use the Platform and avail the Services
- To notify you about any changes to the Platform (if any)
- For the purpose of sending administrative notices, Service-related alerts and other similar communication with a view to optimizing the efficiency of the Platform
- Doing market research, troubleshooting, protection against error
Please note that information submitted on the Platform via a “Contact Us” page or other similar function may not receive a response from us.
We may use your Personal Information or Financial Information solely for the purposes of enabling you to use the Services and for providing you with an enhanced experience when using our Services.
3. How and When Do We Disclose Information to Third Parties?
We may share the Personal Information, Usage Information and/or Financial Information collected from you with third parties such as payment gateways, entities including those financial institutions whose instruments you have invested in or with such third party with whom we are required to share the information under a requirement of law or for the purpose of providing you the Services. We shall endeavour that a third party with whom your Personal Information, Usage Information and/or Financial Information is shared has and is implementing adequate and reasonable security measures for the protection of your Personal Information, Usage Information and/or Financial Information. Such Personal Information or Financial Information shall be used/shared/maintained/accessed/stored with/by third party technology service provider/RTAs/authorised service providers in order to enable/ facilitate/ complete/ process the online transactions and report/statement generation.
A. When You Agree to Receive Information from Third Parties
B. Administrative and Legal Reasons
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of the Company, our Services, the Platform or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use the IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as internet third party service providers, wireless third-party service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you.
C. Business Transfer
We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Platform or applicable database or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
The Company may partner with another party to provide specific services if required. When you sign-up for the Services, the Company will share names, or other personal information such as email address or contact details that is necessary for the third party to provide these Services. The Company’s contractual arrangements with such third parties, restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these Services.
F. Data Retention
Your information will be retained with the Company as long as your account is active or as needed to provide Services to you and in any event with the Company for a minimum period of 10 years. If you wish to cancel your account or request that the Company no longer uses your information to provide Services, you may contact the Company at email@example.com . The Company will retain and use your information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes. Any information collected from you and shared with third parties for provision of Services to you shall be stored by such third parties indefinitely. In the event that you wish for your information to be destroyed, please contact the Company at firstname.lastname@example.org . While we will communicate your message to the third party with whom the data has been shared, we cannot guarantee that the data will be destroyed or deleted from the servers of the third party.
4. Third Party Content and Links to Third Party Services
The Platform may contain content that is supplied by a third party, and those third parties may collect Platform usage information and your Device Identifier when web pages from any online or mobile services are provided to your browser. In addition, when you are using the Platform, you may be directed to other sites or Platforms that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. These other Platforms may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. When you leave our Platform, we encourage you to read the privacy statements of all third-party Platforms or Platforms before submitting any information to third parties.
5. Change of Information and Cancellation of Account
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer desire to access the Platform, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email@example.com . We will make good faith efforts to make requested changes in our the then active databases as soon as reasonably practicable.
You may also cancel or modify your communications that you have elected to receive from the Platform by logging into your user account and changing your communication preferences.
If you wish to cancel your account or request that we no longer use your information to provide you details with respect to our Services and the Platform, please write to us at firstname.lastname@example.org .
6. Opt Out
If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Platform and the Services, please send the Company an email at email@example.com.
Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication and any information you transmit to the Company you do at your own risk. If, despite our best efforts, an unauthorised breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Personal Information, Financial Information, Third Party Information, Usage Information or Mobile Device Information then, the Company, its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.
9. Grievance Redressal
10. Social Media & DND
The Company may maintain/ upload information on social media sites like Facebook, Instagram and Twitter. When you visit the social media properties/ account of the Company, we collect information about your activities on those properties. The information we review includes whether you visited or commented on a blog or provided a rating or made comment etc.
In furtherance to your usage of the Platform, you expressly waive the Do Not Call (DNC) / Do Not Disturb (DND) registrations on your phone/mobile numbers for contacting you. Hence, there is no DNC / DND check required for the number you have provided/ made available to the Company. Modes of contacting you/ communication may include sending SMSs, WhatsApp, email alerts and / or telephonic calls etc.
The User unconditionally authorizes the Company, its affiliates, Vendors, service providers, facilitating agency and their representatives to call, send email, SMS or communicate through WhatsApp about the Services and other updates/ offering from time to time.